Refund policy

We offer a 90-day return policy, meaning you have 90 days after receiving your item to request a return. 

It's OK to open it.

It's OK to taste it even a few times(Of course).

It's OK to ask for a refund if you didn't like it.

How else can you really try it at home?

To start a return, you can use our online returns portal.

You can always contact us for any return questions at coffee@unroastedcoffee.com

Exceptions / non-returnable items
Since Coffee is food, it can't be returned. But we will fully refund you if you didn't like your first time trial of a new flavor. 

Exchanges
We can't exchange coffees or teas. Just refunds.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at felix@intango.com.